H20toGO Refill Club — SMS Terms and Conditions
Programme description
H20toGO operates the H20toGO Refill Club text message programme. If you opt in, we send recurring automated promotional and informational text messages about member offers, contests, new refill locations, and service updates.
How to opt in
You opt in by ticking the text-message consent box on our signup or contest entry form at https://www.h20togo.ca/refill-club/ or https://www.h20togo.ca/win/ and providing your mobile number. The box is not pre-ticked and consent is never a condition of entering a contest or of any purchase.
Message frequency
Msg frequency varies (up to 6/month).
Cost
Message and data rates may apply. Your mobile carrier's standard rates apply to messages sent to and received from this programme. We do not charge for the messages themselves.
How to opt out
Reply STOP to any message at any time. You will receive one final confirmation message and no further messages after that. You may also reply QUIT, END, CANCEL, UNSUBSCRIBE, REVOKE or OPT OUT, or contact us using the details below. You do not have to use a particular word — if you ask us to stop in ordinary language, we will stop.
How to get help
Reply HELP to any message, or contact us at [SUPPORT EMAIL] .
Supported carriers
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier and is not guaranteed.
Privacy
See our privacy policy at https://www.h20togo.ca/privacy-policy/.
Mobile information and messaging consent are not shared with third parties or affiliates for marketing or promotional purposes. Text message originator opt-in data and consent are never shared with any third party.
Your consent record
When you opt in we record the exact wording you were shown, the date and time, and the page you gave consent on, so that we can demonstrate your consent if asked. You can request a copy of that record at any time.
Contact
H20toGO
[MAILING ADDRESS]
[SUPPORT EMAIL]
Before enabling SMS: complete every bracketed item above and confirm the Canadian Twilio number and messaging use case are approved. Keep the phone field, unticked consent box, message-frequency disclosure, possible carrier charges, STOP/HELP instructions, and live links to these terms and the privacy policy visible together on the opt-in screen.